Terms and Conditions

Terms and Conditions

 

1.0          General

Throughout this document, the words “DEMK”, “demk-co.com”, “us”, “we”, “our” refer to us, DEMK, demk-co.com, DEMK ltd.  or our service, DEMK, as is appropriate in the context of the use of the words “you” and “your” refer to you, the person who is being presented with this document for your agreement.

Access to and use of this site and the products and services available through this site (collectively, the "services") are subject to the following terms, conditions and notices (the "terms of service" or “TOS”). By using the services, you are agreeing to all of the terms of service, as may be updated by us from time to time.

 

DEMK reserves the right to make changes to the site, related polices and agreements, the privacy policy and this TOS at any time. You are advised to check the site from time to time to check the update or changes to the said policies and agreements, the privacy policy and the TOS.

The following Terms and Conditions only apply to demk-co.com.

DEMK Co. Limited is a company registered in Hong Kong SAR. Our registered address Shop 1A, 154-156 Austin Road, TST, Hong Kong.

 

2.0          Registration

To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@demk.co. We may also change registration requirements from time to time.

In using the site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately. Please refer to our privacy policy for more information on how we use our personal data.

By registering for our webshop as a member, you are agreeing to receive regular newsletters and marketing related emails from DEMK. Should you wish to be removed from our email list, you can unsubscribe or terminate your account any time.

 

 

3.0       Terms of sale

3.1       Our contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until you payment has been approved by us and we have debited your credit or debit card or paypal account.

 

3.2       Pricing and Availability

Prices are shown on the site in Hong Kong Dollars (HKD). Prices displayed on the site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Excluding HKD the currencies shown on the webshop are a guideline and we do not guarantee that prices remain accurate to the how you will be charged by your bank.

DEMK attempts to be as accurate as possible. However, DEMK does not warrant that product descriptions, prices and details are accurate as errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Product availability is not guaranteed. If a product is not available when you order processes we will notify you by email.

 

3.3       Payment

We accept payments made by Paypal.

 

4.0       Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and DEMK will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Hong Kong and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

 

5.0       Delivery

For Hong Kong we offer free shipping. Hong Kong orders will be shipped using Hong Kong or S.F. Express service.

For shipping addresses outside of Hong Kong, we charge HKD$150 and dispatch with HK Post.

Express Delivery

Upon special request we offer a express delivery service with Fedex (subject to quote).

 

Order Tracking

To check the status of the shipment, please visit http://www.17track.net/en/ and enter your tracking number.

Otherwise, you can also use the specific carrier’s website and enter the tracking number that we provided.

Returns and Exchanges

Should you wish to exchange/return your merchandise please refer to the guideline below and email us explaining the reason for your exchange/return request. Merchandise may be exchanged or returned within 10 days of receiving the goods.

Exchanges/returns will be processed upon receipt of the regarding merchandise. 

Mercandise that is returned must be returned in its original condition. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused. Upon dispute, DEMK reserves the right to make the final decision on all return cases.

 

Import Taxes & Duties  

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.  Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at DEMK. For further details of charges, please contact your local customs office.

Customs & Regulations  

You are responsible on checking with your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

 Important information

Please allow extra time for your order to be processed during public holidays and busy periods. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.

If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at info@demk.co for more information.  

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During these instances, the estimated delivery time may be affected.

 

 

6.0 Product Description and Colours

We will endeavour to ensure that the content and the product descriptions on demk-co.com are as accurate and complete as possible. We however do not warrant that “content” and product descriptions are accurate, complete, current or error free.

We have made every effort to display as accurately as possible the colours of our products that appear on demk-co.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

 

7.0          Liability

Views expressed in any media by the designers, companies or third parties, whose products are sold on demk-co.com or with whom we are associated, are their own. DEMK takes no responsibility for any such views as they do not necessarily reflect ours.

DEMK does not guarantee that the use of demk-co.com and services will be error-free or that the site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do our best to aim at maintaining its services but will not be responsible for failing to meet any obligations in this TOS.

 

8.0        Intellectual Property Rights

demk-co.com consists of software and “material” (Which is defined as, or includes, images, video, text formats, styles of presentation, software (including HTML code)  are the intellectual property of DEMK and are protected by intellectual property and copyright laws and international treaty provisions.

demk-co.com is for your personal and non-commercial use only. Any non-personal and/or commercial use of the material is only permitted when expressly authorised by DEMK and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any material contained within the site without prior consent or authorization of DEMK. Any such unauthorized actions may result in civil consequences or criminal penalties. DEMK reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

9.0        No Waiver

If you breach  the Terms of Service (TOS) and we take no action against you, we will still be entitled to use our rights and remidies in any other situation where you breach the TOS.

 

 

 

10.0        Privacy Policy

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by DEMK to enable you to be fully informed of our Privacy Policies. By visiting www.demk-co.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

DEMK collects personal information in several ways when you place an order or register for a service offered by DEMK. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debitcard billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider's systems".

We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.

11.0        Contact Information

If you have any questions, concerns or notices of violations to these terms and conditions, please contact us by sending an email to info@demk.co

 

12.0        Governing Law Jurisdiction

The TOS, together with all out policies and procedures, are governed by and construed I accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.